Customer Care

Breg, Inc.
2382 Faraday Ave, Ste 300
Carlsbad, CA 92008
USA

Phone:
(800) 897-BREG (2734)
(800) 321-0607 (Customer Care)
+1 (760) 795-5440 (International)
(760) 795-5295 (Fax)

Customer Care representatives are available Monday through Friday, 6am to 5pm, Pacific Time.

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Patient Billing/Invoice Questions

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Shipping Information

Custom Bracing Timelines

We have two distribution centers, one in the West and one in the East, to provide prefabricated products to our customers as quickly as possible. We offer a full range of delivery services out of each distribution center from ground to overnight.

Order Cut-Off Time	5pm PT
Lead Time: Custom Black	Sports (Bledsoe)	3 Days
Lead Time: Custom Black	Breg	1 Day
Lead Time: Custom Color/Pattern	Sports (Bledsoe)	3 Days
Lead Time: Custom Color/Pattern	Breg	2 Days

Breg Braces include:	Sports (Bledsoe) Braces include:
Fusion Solus X2K	Z-12 Z-13 Axiom DUO Thruster 20.50 Jet

Off-the-Shelf Product Timelines

		West Hub	East Hub
Lead Time	All Brands	Next Day	Same Day
Order Cut Off time	Express	9am PT	12pm PT
Order Cut Off time	Ground	4pm PT	12pm PT
Add one day for logos

Product Warranty

Breg products come with a limited warranty against manufacturing and material defects.

Breg does not warranty products for cosmetic deficiencies caused by regular use (normal wear and tear), intentional alteration, or misuse.
Custom fabricated products or products with custom logos are returnable for manufacturing and material defects only.
Non-warranty returns of unused products in saleable condition (including packaging) will be accepted within 120 days from date of purchase and are subject to a 15% restocking fee and return shipping costs.

Before returning a product, please contact our Customer Care department at 800.321.0607 or 800.897.BREG (2734) for warranty questions and/or to obtain a Returned Material Authorization (RMA) number. Only products approved for return will be accepted.

Products	Description	Warranty Period
<b>Cold Therapy</b>	Units & Pads	6 Months
<b>VPULSE</b>	Units & Pads	3 Months
<b>PlasmaFlow / VenaPro</b>	Units	30 Days
<b>Hip Bracing</b>	Rigid brace frame & soft goods	6 Months
<b>Lower Extremity</b>	Walker Boots	6 Months
	Walker Boot Soft Goods	6 Months
	Walker Accessories	6 Months
	Ultra Ankle	1 Year
	Lace Up Ankle, Axiom Ankle, Ultimate Ankle	6 Months
	Ankle Stirrups	3 Months
	Soft Ankle Sleeves	3 Months
	Foot Bracing (PFS, Cast & Post Op Shoes, misc splints, insole, pads)	Shoes 6 Months Pads & Insoles 3 Months
<b>Knee Bracing</b>	Post-Op Knee	3 Months
	Custom Rigid Brace Frame & Hinges	5 Years
	Prefabricated Rigid Brace Frame & Hinges (including Freestyle® OA and OA Impulse)	1 Year
	Ridge brace pads, straps, clips	6 Months
	Soft Knee Sleeves	6 Months
<b>Spine Bracing</b>	Breg Pinnacle (Lumbar and Collars)	1 Year
	Breg Ascend (Lumbar and Collars)	1 Year
	Aspen (Lumbar & Collars)	1 Year
	Hope/Bledsoe	1 Year
	Spine Soft Goods/Straps/Clips	6 Months
	Flexible Back Supports	6 Months
	Soft Cervical Collar/Clavicle	6 Months
<b>Upper Extremity</b>	Shoulder Supports	3 Months
	Post-Op Elbow Braces (T-Scope, T-Chek)	6 Months
	Aligner PHX	6 Months
	X2K Elbow Brace	Frame 1 Year Soft Goods 6 Months
	Elbow Support (with & w/o hinge)	6 Months
	Wrist Bracing	3 Months
	Splint & Fracture Management	3 Months
<b>Misc.</b>	Home Therapy Kits	6 Months
	Crutches, Canes, Walkers	Aluminum Frame 1 Year Hand grips, Rubber tips, Wheels, Underarm pads 3 Months

Breg Drop Shipment Policy

A $15 “Drop Ship Fee” will be assessed to each order drop shipped by Breg directly to a patient/customer. An itemized Drop Ship Fee will automatically be applied to your invoice. A “drop shipment” is defined as any address outside of your identified stocking locations. New stocking locations must be set-up in advance to avoid being charged a Drop Ship Fee.

In the event of a manufacturing or material defect, the Drop Ship Fee will be credited on the original invoice. The replacement order will include the Drop Ship Fee. Drop Ship Fees will not be credited back for non-warranty returns.