Breg does not sell products directly to patients; instead, we depend on our network of authorized distributors and healthcare providers. Our products are FDA-regulated medical devices and are dispensed at the discretion of healthcare providers. Cold therapy products are classified as Class II devices and require a prescription from your healthcare provider. Please be cautious when purchasing our products from online retailers as their return policies and warranties may differ from Breg’s policies, and in some cases, unauthorized retailers may offer to provide counterfeit products.

If you purchase from an online retailer, you will need to contact them directly for warranty and return inquiries.

In the event of a manufacturing or material defect, the Drop Ship Fee will be credited on the original invoice. The replacement order will include the Drop Ship Fee. Drop Ship Fees will not be credited back for non-warranty returns.