Customer Care for Patients

Breg, Inc.
2382 Faraday Avenue, Suite 300
Carlsbad, CA 92008
USA

Telephone Numbers:
800-897-BREG (2734)
800-321-0607 (Customer Care)
+1-760-795-5440 (International)
1-760-795-5295 (Fax)

Customer Care representatives are available Monday through Friday, 6AM to 5PM, Pacific Time.

Note to Patients:
Breg does not sell products directly to patients; instead, we depend on our network of authorized distributors and healthcare providers. Our products are FDA-regulated medical devices and are dispensed at the discretion of healthcare providers. Cold therapy products are classified as Class II devices and require a prescription from your healthcare provider. Please be cautious when purchasing our products from online retailers as their return policies and warranties may differ from Breg’s policies, and in some cases, unauthorized retailers may offer to provide counterfeit products. If you purchase from an online retailer, you will need to contact them directly for warranty and return inquiries.

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Patient Return Policy

Except as noted below, Breg accepts the return of unused product in saleable condition (including packaging) within 30 days of receipt by contacting the Breg Billing Services team at 800-254-0072 to obtain a Returned Material Authorization (RMA) number and prepaid shipping label. Please allow 2 weeks from the time the authorized return is received to process a credit. Unauthorized returns that do not have an RMA are not eligible for credit. Cold Therapy, DVT units, Commodes, Crutches, Walkers, Canes and Custom Items are not eligible for return. Items are eligible for exchange as defined within the warranty policy.

Product Warranty

Breg products come with a limited warranty against manufacturing and material defects. Breg does not warranty products for cosmetic deficiencies caused by regular use (normal wear and tear), intentional alteration, or misuse. Custom fabricated products or products with custom logos are returnable for manufacturing and material defects only. Before returning a product, please contact our Customer Care department at 800.321.0607 or 800.897.BREG (2734) for warranty questions and/or to obtain a Returned Material Authorization (RMA) number. Only products approved for return will be accepted.

Cold Therapy	Units & Pads	6 Months
VPULSE	Units & Pads	3 Months
PlasmaFlow / VenaPro	Units	30 Days
Hip Bracing	Rigid brace frame & soft goods	6 Months
Lower Extremity	Walker Boots	6 Months
	Walker Boot Soft Goods	6 Months
	Walker Accessories	6 Months
	Ultra Ankle	1 Year
	Lace Up Ankle, Axiom Ankle, Ultimate Ankle	6 Months
	Ankle Stirrups	3 Months
	Soft Ankle Sleeves	3 Months
	Foot Bracing (PFS, Cast & Post Op Shoes, misc splints, insole, pads)	Shoes 6 Months Pads & Insoles 3 Months
Knee Bracing	Post-Op Knee	3 Months
	Custom Rigid Brace Frame & Hinges	5 Years
	Prefabricated Rigid Brace Frame & Hinges (including Freestyle® OA and OA Impulse)	1 Year
	Ridge brace pads, straps, clips	6 Months
	Soft Knee Sleeves	6 Months
Spine Bracing	Breg Pinnacle (Lumbar and Collars)	1 Year
	Breg Ascend (Lumbar and Collars)	1 Year
	Aspen (Lumbar & Collars)	1 Year
	Hope/Bledsoe	1 Year
	Spine Soft Goods/Straps/Clips	6 Months
	Flexible Back Supports	6 Months
	Soft Cervical Collar/Clavicle	6 Months
Upper Extremity	Shoulder Supports	3 Months
	Post-Op Elbow Braces (T-Scope, T-Chek)	6 Months
	Aligner PHX	6 Months
	X2K Elbow Brace	Frame 1 Year Soft Goods 6 Months
	Elbow Support (with & w/o hinge)	6 Months
	Wrist Bracing	3 Months
	Splint & Fracture Management	3 Months
Misc.	Home Therapy Kits	6 Months
	Crutches, Canes, Walkers	Aluminum Frame 1 Year Hand grips, Rubber tips, Wheels, Underarm pads 3 Months

Note to Patients

Breg does not sell products directly to patients; instead, we depend on our network of authorized distributors and healthcare providers. Our products are FDA-regulated medical devices and are dispensed at the discretion of healthcare providers. Cold therapy products are classified as Class II devices and require a prescription from your healthcare provider. Please be cautious when purchasing our products from online retailers as their return policies and warranties may differ from Breg’s policies, and in some cases, unauthorized retailers may offer to provide counterfeit products. If you purchase from an online retailer, you will need to contact them directly for warranty and return inquiries.